Who you are dealing with, and how to reach the right desk.

You are evaluating RFID for an operation and need a direction, a test plan or a price.

INCLUDE

• What has to be identified — item, case, pallet, tool, container or asset.
• How it moves, and who or what reads it.
• The system that should receive the event — WMS, ERP, MES, asset system or your own platform.
• Destination country and target timing.

You have a surface that is failing, or you need evidence before committing to a wider rollout.

INCLUDE

• The item or material, and a photograph of the actual surface if you have one.
• How far and how fast it should be read, and by what.
• What a passing result looks like for your operation.
• Quantity and the date the decision has to be made.

You have an order or a live deployment and need configuration, logistics or documentation help.

INCLUDE

• Order or invoice reference, and the model and serial or batch identifier.
• The site, line or zone concerned, and how many units are affected.
• What you need — configuration, a document, a status, or a change.
• The date it is needed by, and why.

You hold a customer relationship and want RFID to be a competent part of what you deliver.

INCLUDE

• Your company, the markets you serve and the RFID work you already do.
• Whether you would refer, resell or deliver the solution yourself.
• The technical capability you have in house today.
• The customer segment or opportunity that prompted this.